Terms and Conditions

Effective Date: July 14, 2025
Company Name: Codecurtain FZC
Jurisdiction: United Arab Emirates

1. Introduction

Welcome to Codecurtain FZC. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our platform, you agree to comply with and be bound by these Terms. If you disagree, please do not use our services.

2. Country of Domicile

The United Arab Emirates is our country of domicile. All transactions, legal matters, and governing laws fall under UAE jurisdiction.

3. Company Ownership

The website www.codecurtain.com is owned, operated, and maintained by Codecurtain FZC, a company legally registered and licensed in the UAE.

4. Services Offered

Codecurtain provides the following services:

  • Managed IT Support
  • Cybersecurity & Backup Solutions
  • Custom Software Development
  • IT Consultancy and Cloud Services

All descriptions, prices, and features are listed on our website. Services are billed in AED (UAE Dirham) and/or USD, depending on the selected plan.

5. Payment Terms

  • We accept Visa, MasterCard, and other major credit/debit cards in AED and USD.
  • Payments are securely processed via certified payment gateways.
  • Cardholders must retain a copy of the transaction record and comply with merchant rules and policies.

6. No Services to OFAC-Sanctioned Countries

Codecurtain does not offer services to OFAC-sanctioned countries in accordance with international compliance rules. We reserve the right to cancel/refund transactions from restricted regions.

7. Eligibility

  • Users must be 18 years of age or older to register, purchase, or engage in services.
  • Minors under 18 are strictly prohibited from using this site or transacting with Codecurtain.

8. User Responsibilities

  • Users are responsible for maintaining confidentiality of their accounts and login credentials.
  • You agree not to engage in fraudulent or abusive behavior.
  • We reserve the right to suspend or terminate your access for violating these Terms.

9. Refund and Cancellation Policy

Refunds will be processed:

  • Only to the original payment method
  • Within 10 to 45 business days, subject to the card issuer’s policies

Eligible refund reasons:

  • Incorrect or defective service/product delivered
  • Service not delivered as agreed
  • Technical issues proven to be caused by us

🚫 If no refund or cancellation is allowed for a specific service, this will be clearly stated on the service page before contract.

10. Delivery/Service Fulfillment

  • For digital services, delivery is via email, dashboard access, or direct contact, typically within the stated timeframe in contract.
  • A payment confirmation will be sent via email upon successful transaction.

11. Limitation of Liability

Codecurtain is not liable for:

  • Third-party software or service failures
  • Downtime or interruption caused by external vendors
  • Damages resulting from misuse or negligence of the user

Maximum liability is limited to the value of the purchased service.

12. Privacy Policy

Your privacy is important to us. By using our services, you also agree to our Privacy Policy, which details how we collect, process, and protect your personal data.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately once posted. Continued use of our website and services means you accept the updated terms.

14. Governing Law

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.

15. Contact Information

Codecurtain FZC
Block-B, Office B23-129
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates
📧 [email protected]
📞 +971 55 636 6590