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TOP 10 MOST POPULAR FAQs

What services does CodeCurtain offer?

CodeCurtain offers a wide range of IT services including web development, mobile app development, custom software development, digital marketing, and IT consulting.

How much does it cost to work with CodeCurtain?

The cost of our services varies depending on the scope and complexity of the project. We provide a detailed estimate after discussing the project requirements with the client.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

How do I get started with CodeCurtain?

You can contact us by filling out the contact form on our website, emailing us, or calling our office. We’ll set up an initial consultation to discuss your project requirements and provide a quote.

How long does it take to complete a project?

The duration of a project depends on its size and complexity. We provide a project timeline after the initial consultation, which includes milestones and delivery dates.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

Do you provide maintenance and support for the projects you develop?

Yes, we provide maintenance and support services for the projects we develop. We offer different maintenance and support plans to suit the client’s needs.

Do you have experience working with startups or small businesses?

Yes, we have experience working with startups and small businesses. We understand the unique challenges faced by these businesses and work closely with them to develop a customized solution that meets their requirements.

What is your project management methodology?

We use Agile project management methodology, which involves iterative development and continuous feedback from the client to ensure that the project meets their expectations.

How do you ensure the security of my data?

We take data security seriously and follow industry best practices to protect our clients’ data. We use secure hosting services, implement encryption, and follow strict access control policies.

Can you provide references or case studies of your past work?

Yes, we can provide references and case studies of our past work. We have a portfolio section on our website that showcases some of our previous projects, and we can also provide references upon request.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Codecurtain makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Codecurtain serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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